Mueller Homes is dedicated to the highest standards of workmanship, and we utilize the best construction practices and techniques in the industry. In the end, your house is much more than a physical structure – it is an extension of who you are. Client satisfaction drives all of our decisions before and after the exciting process of planning, designing, and building your dream home.
Customer Care Manager – Your Personal Project Assistant
Every Mueller Homes client is assigned a customer care manager, who acts as a personal assistant throughout the process. The customer care manager helps coordinate the selection of materials for various phases in the building process, takes notes on the client’s behalf, schedules meetings and keep the client informed of current and next steps as design and construction progress.
Many of our clients have told us that having access to a personal customer care manager is one of the most rewarding benefits Mueller Homes provides. We believe building a custom home should be a gratifying and exciting adventure, and using a customer care manager helps us meet that goal with every home we build.
The Mueller System for New Home Design
Building a home is a complex, time-consuming process. To keep the process as straightforward and enjoyable as possible for our clients, we utilize a web-based project management system we call the Mueller System. This system provides clients with 24/7 access to important project information including schedules, communication from team members, design selections, photos of the progress of their home, documents, plans, and specifications. The Mueller System keeps clients informed throughout the process, helping to ensure their satisfaction with their new home upon completion.
Our Construction Process
We utilize advanced software and technology to provide the most precise estimation possible for your new home. This helps eliminate unexpected charges and creates extremely detailed specifications. This precision estimate becomes the platform from which the construction is orchestrated.
Energy efficiency, durability, and sustainable construction are important ingredients in a quality-built home, and part of the Mueller Homes tradition. Intelligent use of technology and environmentally friendly materials contributes to the comfort, value, and performance of every home we build.
Communication & Access
We believe our clients should have total access to the job site. In addition to routine planned meetings with the construction director at the site, clients are welcome to come to their new home site at any time to view the progress.
Our Construction Team
The Mueller Construction Team is made up of master carpenters and tradesmen with decades of experience in the homebuilding industry. Most of our suppliers, contractors, and tradesmen have been with us for nearly 20 years, and many have been with us from the very beginning of Mueller Homes. Our specialists in foundations, framing, roofing, concrete, plumbing, electric, drywall, and painting have all been partners with Mueller Homes for a minimum of 15 years and are a critical part of our success in achieving client satisfaction.
Our three in-house master carpenters/project foremen each have over 30 years of building experience. When you build your home with Mueller, one of our master carpenters will be assigned as the foreman for your home. Each foreman only handles a small number of projects at a time, which means they can be on site at your home every day, to make certain every aspect of construction is completed to the highest standards.
Mueller Homes has built award-winning properties for clients in Anne Arundel, Howard, Baltimore, Carroll, Montgomery, Frederick, and Talbot Counties, and throughout Maryland and Washington, D.C. For more information, contact us or call 410-549-4444.